User Policy and payment Policy

 

  • The primary guest must be at least 18 years of age to be able to check into the Incredible Gaon.


 

  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without Original copy of valid ID the guest will not be allowed to check-in.


 

  • PAN card is not accepted as a valid ID card.


 

  • Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.


 

  • Extra mattress will be provided for triple occupancy bookings.


 

  • Pets are not allowed in the hotel premises.


 

  • Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.


 

  • Certain destinations may have different policies for specific times during the year.


 

  • Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.


 

  • Certain policies are booking specific and are informed to the customer while making the booking.


 

  • No Smoking Policy for Incredible Gaon Village Houses : We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms. In case guests wish to smoke, the Reception will be happy to help.

 

BOOKING EXTENSION POLICY


 

  • Extension of stay would be provided on current room rates, subject to availability.


 

  • Current room rates can be different from the rates at which the rooms were booked.

 

PAYMENT POLICY

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

EARLY CHECK-IN AND LATE CHECK-OUT

Sunrise Check-in (Guaranteed Early Check-in)

Some of our hotels provide guaranteed early check-in 6 AM onwards of check-in date. Most of these hotels provide this at free of cost while some charge a nominal amount (up to 30% of average tariff). Please use the filter of Sunrise Check-in in app/web to select hotels that provide guaranteed early check-in. You may also call us on +91-9782444844 to book with sunrise check-in.

Check-in Time

Early Check-in Charges

Before 6 AM

100% charges for one day payable as per room rates of the previous day (subject to availability)

6 AM onwards

0% to 30% charges payable as per room rates of the previous day. Charges will be visible at the time of booking creation.

The above does not include charges for breakfast

Early Check-in​ (subject to availability):

In case you have not opted for Sunrise Check-in, early check-in will be subject to availability. Our standard check-in time is 12 noon. Extra charges will apply as per below policy:

Check-in Time

Early Check-in Charges

Before 6 AM

100% charges for one day payable as per room rates of the previous day

Between 6 AM and 10 AM

0% to 30% charges payable as per room rates of the previous day, depending on hotel policy

Between 10 AM and 12 Noon

Complimentary

The above does not include charges for breakfast.

Late Check-out ​(subject to availability) -

Our standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

Check-out Time

Late Check-out Charges

Between 11 AM and 1 PM

Complimentary

Between 1 PM and 5 PM

0% to 30% charges payable as per room rates of the next day, depending on hotel policy

After 5 PM

100% charges payable as per room rates of the next day